Standard delivery

Delivery to England, Wales and Scotland mainland costs £4.79 or £8.39 including VAT (£3.99 or £6.99 plus VAT), depending on weight, value and location. A shipping calculator in the cart shows the exact cost for your products and delivery postcode.

Next day delivery

Next day delivery is available Monday to Thursday for £8.99 including VAT (£7.49 plus VAT). For weekend deliveries, please call 01753 683683.

Scottish Highlands, Islands, Isle of Man & Northern Ireland

Courier shipping charges for these locations are calculated automatically in the cart.

Free delivery

Free delivery applies to orders over £150, excluding express delivery and the Scottish Highlands, Islands, Isle of Man and Northern Ireland.

You can collect goods from our warehouse free of charge — just email or call beforehand to arrange a time.

London congestion zone

Deliveries within the London congestion zone may incur a fee. We will contact you to agree the fee before it is charged to your payment card and before goods are dispatched.

Small parcels

Small parcels may be delivered via Royal Mail, typically arriving 2 to 3 working days after dispatch, subject to availability. Delivery may take up to five working days or more on some items or during busy periods. Contact us if you need an expedited delivery.

Delivery windows

Deliveries take place between 7am and 6pm; we're unable to confirm a specific time. We do not deliver to PO boxes or BFPO (British Forces Post Office) addresses.

Missed deliveries

If a delivery is unsuccessful, a second attempt will be made the following day (a £3.00 charge may apply). After a second unsuccessful attempt, a card will be left so you can arrange collection or request a further delivery, which costs £3.00 if you don't want to collect. If goods aren't collected within 3 days, or re-delivery isn't paid for, they'll be returned to our warehouse after 10 days and refunded via your original payment method, less a £9.99 charge for the attempted delivery and administration.

How to start a return

You have 14 days after delivery to return a product. Returns can only be accepted once a Returns Reference number has been obtained from customer services on 01753 683683 or by emailing info@drinkwize.co.uk.

Condition of returned goods

Returned goods must be in a resalable state, in their original box and packaging, with all accompanying accessories included.

Faulty or missing parts

If the return is due to missing or faulty parts, we'll offer a full refund or replacement, provided we're notified within 14 days. Refunds due to a fault or defect include the applicable delivery charge and are processed within 14 days of receiving the goods back (or evidence of them being sent), using your original payment method.

Where to send returns

Please post returns to:

Drinkwize.co.uk
Avenue House
3 David Road
Poyle Industrial Estate
Colnbrook SL3 0TW

All business returns of goods we've supplied must be authorised by us in advance. A handling charge of 20% of the value of the returned goods applies to any correctly supplied order returned for authorised credit, subject to a minimum charge of £20.00. Return freight costs are the customer's responsibility. Unauthorised returns will not be accepted and will be returned at the customer's cost. This policy does not affect your legal rights.

You can cancel your order within 14 days of delivery and receive a full refund, including the original postage and packing charges. You're responsible for the cost of returning the item, unless it was faulty or incorrect. To cancel, notify us in writing — by letter, fax or email. We'll reimburse all payments, including standard delivery cost, within 14 days of receiving the goods back (or evidence they've been sent) or your cancellation notice, whichever is later. Reimbursement is made using your original payment method, at no extra charge, unless otherwise agreed.