Frequently Asked Questions
Everything you need to know about Drinkwize drinkware, materials, delivery and returns.
General
What is Drinkwize?
Drinkwize is a UK supplier of reusable and recyclable drinkware, offering an alternative to glass for bars, restaurants, venues, stadiums, festivals, hotels, education and healthcare settings, as well as home use. The range covers beer and pint glasses, wine glasses, champagne flutes, cocktail and gin glasses, tumblers, jugs, carafes, mugs, and hot and cold drinks cups, in over 200 shapes and sizes.
What materials does Drinkwize use?
Drinkwize's reusable range is made from virtually unbreakable materials including Tritan, Tritan Renew, polycarbonate, SAN and polypropylene. The recyclable and sustainability-led range includes rPET, biodegradable alternatives and carbon-neutral options. Each material is chosen for a specific balance of durability, clarity, sustainability or cost.
Does Drinkwize sell glass drinkware?
No. Drinkwize specialises specifically in alternatives to glass — reusable and recyclable plastic, metal and paper drinkware designed to look and perform like glass without the breakage risk.
Is Drinkwize's plastic drinkware unbreakable?
Drinkwize describes its reusable Tritan, Tritan Renew and polycarbonate drinkware as virtually unbreakable, making it suited to high-use commercial settings such as pubs, festivals and stadiums where glass breakage is a safety and cost issue.
Who is Drinkwize for — trade or consumers?
Both. Drinkwize offers bulk trade pricing with credit accounts for approved business customers, alongside simple single-item buying for home and personal use. Businesses served include on-trade and off-trade venues, distributors, and events and experiential companies, as well as everyday consumers.
How long has Drinkwize been in business?
Drinkwize was founded in 2011 and is a division of Avenue Group Ltd.
Are Drinkwize's products recyclable or sustainable?
Yes. Alongside its reusable range, Drinkwize offers recyclable materials such as rPET, biodegradable alternatives and carbon-neutral options. Several product lines, such as the 100% rPET UKCA-recyclable range, are made specifically for single-use environments like events and festivals where recyclability matters more than reusability.
How do I contact Drinkwize?
Drinkwize can be reached by phone on 01753 683683 or by email at sales@drinkwize.co.uk. Trade customers applying for a credit account should also use sales@drinkwize.co.uk; credit terms are NET 30 days, with first orders over £400 paid in advance by BACS.
Delivery & Returns
How much does Drinkwize delivery cost?
Standard delivery to England, Wales and Scotland mainland costs £4.79 or £8.39 including VAT, depending on weight, value and location — the exact cost is calculated automatically in the cart. Delivery is free on orders over £150 (excluding express delivery and the Scottish Highlands, Islands, Isle of Man and Northern Ireland). Next-day delivery is available for £8.99 including VAT on orders placed before 2pm, Monday to Thursday.
Does Drinkwize offer next-day delivery?
Yes. Next-day delivery is available on orders placed before 2pm, Monday to Thursday, for £8.99 including VAT. Weekend delivery can be arranged by calling 01753 683683.
Can I collect an order instead of having it delivered?
Yes. Orders can be collected from the Drinkwize warehouse with no delivery charge — customers are asked to email or call ahead before collecting.
Does Drinkwize deliver across the whole UK?
Yes, Drinkwize delivers across mainland England, Wales and Scotland as standard, with courier shipping also available (calculated in the cart) to the Scottish Highlands and Islands, the Isle of Man and Northern Ireland. Drinkwize does not deliver to PO boxes or BFPO addresses.
What is Drinkwize's returns policy?
Items can be returned within 14 days of delivery once a Returns Reference number has been obtained from customer services. Goods must be in resalable condition, in their original packaging, with all accessories included. Returns due to a fault or defect qualify for a full refund or replacement, including the delivery charge, provided Drinkwize is notified within 14 days.
Custom Branding
Can Drinkwize products be custom branded?
Yes. Drinkwize offers custom branding services, including bespoke colours matched to RAL, NCS and Pantone standards, and options such as QR codes and CE-marked lined servings for licensed premises. Cost, quantity and lead time affect which branding route is most practical — contact the Drinkwize team to discuss a specific project.
Can I get Drinkwize glasses custom branded with my pub, brewery, or event logo?
Yes. Most items across the beer, wine, cocktail and tumbler ranges are available with custom branding, and Drinkwize also offers bespoke colour matching to RAL, NCS and Pantone standards for larger runs. Some products, such as the Squat Pint Glass, support 360-degree wrap-around branding. Contact Drinkwize directly to discuss artwork, minimum quantities and lead times for a specific product.
Materials & Product Questions
What's the difference between Tritan and polycarbonate pint glasses?
Both are virtually unbreakable, crystal-clear plastics used across Drinkwize's reusable range, but they're chosen for slightly different reasons. Tritan and Tritan RENEW are positioned as the premium option, valued for extra clarity and durability, and Tritan RENEW in particular is engineered to shed fewer microplastics over repeated use than standard polycarbonate or polypropylene. Polycarbonate is the more budget-friendly, widely used choice for high-volume settings like pubs and festivals, still virtually unbreakable and dishwasher safe, but at a lower price point than Tritan RENEW.
What is Tritan RENEW?
Tritan RENEW is an eco-conscious version of Tritan plastic used across a dedicated Drinkwize product range, including pint glasses, beer glasses and jugs. It offers the same virtually unbreakable, crystal-clear performance as standard Tritan, with an added sustainability angle, and is available in various colours as well as clear.
Are Drinkwize pint glasses CE marked or lined to a legal measure?
Yes, several lines in the beer glass range are available CE lined or marked to standard measures, such as glasses lined at 1/3 and 1/2 pint, or lined at 1/3, 1/2, 2/3 and pint-to-brim. Some event and festival cups are also offered lined to half-pint. Not every glass in the range is lined, so check the individual product listing for CE marking and lining before ordering for licensed premises.
What does UKCA mean on Drinkwize glasses?
UKCA (UK Conformity Assessed) is the UK product marking that replaced the CE mark for goods sold in Great Britain after Brexit, confirming the product meets applicable UK safety and measurement standards. A number of Drinkwize's pint and half-pint glasses carry the UKCA mark alongside or instead of CE lining.
What does "nucleated" mean on a beer glass?
Nucleation refers to tiny etched dots, usually on the base of the glass, that create nucleation points for bubbles. On Drinkwize's nucleated pint and stein glasses, this is designed to build a better head on beer and help maintain carbonation and fizz throughout the drink.
